Privacy Policy

1. Introduction
H2O Supplies Pty Ltd (ABN 91 679 900 88) is committed to protecting the privacy of our customers, suppliers, and website users. This policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
We may collect personal and business information such as your name, contact details, ABN, delivery address, payment information, and transaction history when you make a purchase, apply for an account, or contact us.

3. How We Use Your Information
We use your information to:

  • Process orders, payments, and deliveries.

  • Manage trade accounts and communicate invoices or statements.

  • Provide customer support and respond to enquiries.

  • Improve our products, services, and website experience.

  • Comply with legal and regulatory requirements.

4. Disclosure of Information
We may share your information with:

  • Third-party service providers (e.g. couriers, payment processors, and IT providers) for operational purposes.

  • Credit reporting agencies or debt recovery firms when assessing or recovering overdue accounts.

  • Government or regulatory authorities when required by law.

We do not sell, rent, or trade your personal information to any third party.

5. Data Security
We store your information securely using password-protected systems, encrypted payment gateways, and access controls to prevent unauthorised access, misuse, or disclosure.

6. Cookies and Website Data
Our website may use cookies to enhance your browsing experience and analyse site traffic. You can disable cookies in your browser, but some site features may not function correctly.

7. Access and Correction
You have the right to access or update your personal information held by H2O Supplies Pty Ltd. To do so, please contact us using the details below.

8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
accounts@h2osupplies.com.au
2/3 Gosport St, Hemmant QLD 4174

9. Policy Updates
H2O Supplies Pty Ltd may amend this Privacy Policy from time to time. Updates will be published on this page with the effective date noted below.

Last updated: October 2025