H2O Supplies partners with selected builders to provide structured waterproofing consultancy, technical support, and supply alignment across projects. This model is built for builders who want confident waterproofing decisions early, responsive technical input during construction, and a reliable supply pathway through an established waterproofing specialist.

Partner builders receive access to preferred consultancy rates and a project-based credit incentive when waterproofing materials are supplied through H2O Supplies.


What Partner Builders Receive

Outcome-driven support designed to help partner builders:

  • Reduce waterproofing call-backs and rework

  • Get faster decisions at high-risk junctions and transitions

  • Improve scope clarity between trades before installation starts

  • Keep systems aligned to supplied products and detailing

Preferred consultancy rates for project support, which may include:

  • Project-specific waterproofing system recommendations

  • Detail review for high-risk junctions and transitions

  • Site visits at critical stages to reduce rework and uncertainty

  • Brief written advice or marked-up plan comments where required

  • Product scheduling and coordinated supply through H2O Supplies

This service is designed to give builders clear direction and reduce the risk of late-stage waterproofing surprises.


Supply-Aligned Incentives (Credit Options)

Partner builders may be eligible for a partial credit of consultancy fees against waterproofing supply invoices, where H2O Supplies is engaged as the preferred supplier for the project.

This creates a practical “double benefit”:

  • You receive structured technical support at a preferred rate

  • You retain commercial value through supply alignment and potential fee credits

Credit options are assessed per project and confirmed in writing before engagement.


Standards-Led Advice, Real-World Application

Our recommendations focus on systems that are appropriate, compliant, and buildable, with reference to relevant Australian Standards and good waterproofing practice for the intended environment (wet areas, external decks, planters, below-ground structures, etc.).


Insurance and Professional Structure

Consultancy services are provided under professional indemnity insurance and issued as advisory documentation to support clear decision-making and scope alignment.


Manufacturer Support and Authorised Supply Pathway

H2O Supplies supplies waterproofing materials through established manufacturer and authorised distribution channels. Where projects require higher-level technical confirmation, we can assist by facilitating manufacturer technical input on system selection and product suitability, subject to the manufacturer’s assessment and project requirements.

Any manufacturer warranty outcomes (where applicable) remain subject to:

  • Compliance with the manufacturer’s current system requirements

  • Correct preparation and installation by appropriately licensed trades

  • Verification processes and warranty terms set by the manufacturer

Manufacturer warranties remain between the manufacturer and installer (where offered), subject to their written terms.


Who This Partnership Is For

This partnership model suits builders who:

  • Deliver multiple projects per year and want consistent waterproofing direction

  • Prefer a specialist supplier who can support system selection and sequencing

  • Want to reduce defect exposure through early, documented decisions

  • Want supply alignment and commercial incentives without compromising compliance


Request a Partner Builder Proposal

To discuss a partner-rate proposal, send through:

  • Project address and stage

  • Plans/details (PDF is fine)

  • Areas requiring waterproofing (wet areas, balconies, planters, roof areas, etc.)

  • Your expected timeline and any constraints

Email: sales@h2osupplies.com.au
Or submit an enquiry via our Book a Waterproofing Consultant page.


Advisory Only

H2O Supplies provides independent waterproofing consultancy and advisory services only. We do not carry out waterproofing installation works, supervise contractors, or certify completed works. All installation must be undertaken and certified by appropriately licensed contractors.

FAQs

Ordering & Accounts

Information on trade accounts, bulk pricing, payment methods, and ordering with H2O Supplies.

No. H2O Supplies sells to both trade and non-trade customers. Trade accounts offer access to discounted pricing and are available to eligible builders, waterproofers, tilers, and contractors, subject to approval.

Yes. We offer trade account pricing for eligible builders, waterproofers, tilers, and contractors. Trade accounts are subject to approval and may include tiered pricing based on spend. Apply via our Trade Account Application page.

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other secure checkout options shown at checkout. Approved trade accounts may also be eligible for account-based purchasing.

FAQs

Shipping & Click & Collect

Details on delivery timeframes, freight options, Click & Collect, and order collection from our Geebung warehouse.

We are located at 1/209 Robinson Rd E, Geebung QLD 4034, QLD, and supply Australia-wide. Customers outside Brisbane can order online for delivery to site or depot.

Yes. We deliver to residential, commercial, and construction sites across Australia. Delivery options and costs are calculated at checkout based on order size, weight, and location.

Delivery timeframes vary based on product type, order size, and location. Most stocked items ship within 1–2 business days. Estimated delivery times are provided at checkout.

Yes. Click & Collect is available from our Geebung warehouse during business hours. You’ll receive a notification once your order is ready for collection.

FAQs

Products & General Information

General information about the types of waterproofing products we supply and their typical trade use cases.

Yes. We supply professional-grade waterproofing products used by licensed contractors across residential and commercial projects.

We can provide general product information to help with product selection based on typical use cases and manufacturer documentation. Project-specific system design or suitability advice is not provided outside a formal consultancy engagement.

Yes. We supply waterproofing products used across new construction and remedial applications, including membranes, primers, sealants, and preparation materials. Product suitability must always be confirmed for the specific application.

FAQs

Technical Advice & Compliance

General product information and compliance considerations based on manufacturer documentation. Site-specific design, certification, and installation advice is not provided.

Many products we supply are manufactured and tested to meet relevant Australian Standards when used as part of a compliant system and installed in accordance with the manufacturer’s instructions. Suitability and compliance must always be confirmed for the specific application.

We provide general product information and guidance based on manufacturer documentation for product selection and supply.

Site-specific waterproofing advice, independent assessments, and rectification guidance are provided only through a formal consultancy engagement. These services are advisory in nature and may include site inspections, reporting, and recommended remedial approaches.

H2O Supplies does not undertake installation, certification, or contracting works.

Waterproofing consultancy services are available through a formal engagement only. This typically includes independent site inspections, diagnostic assessments, and advisory recommendations for appropriate waterproofing systems or remedial approaches.

Consultancy services are advisory in nature and do not include installation, contracting, or certification.

To request a waterproofing consultant, you can book directly via our Book a Trusted Waterproofing Consultant in Minutes page.

No. H2O Supplies does not provide waterproofing design certification, Form 15s, or installation sign-off. These services must be provided by appropriately licensed and engaged professionals.

FAQs

Returns & Warranties

Information on returns, refunds, and manufacturer warranties applicable to waterproofing products supplied by H2O Supplies.

Returns are assessed in accordance with our Returns & Refunds Policy. Due to the nature of waterproofing products, unused and unopened items may be eligible for return, subject to approval.

Returns for incorrectly ordered or excess items may be considered if the product is unused, unopened, and in original condition. Approved returns may be subject to a restocking fee and return freight costs.

All returns are assessed in accordance with our Returns & Refunds Policy and are subject to approval.

Product warranties, where applicable, are provided by the manufacturer and are subject to correct storage, preparation, and installation. H2O Supplies does not provide installation warranties.