Delivery Terms & Conditions

1. Delivery Coverage

We currently deliver across Brisbane Metro and surrounding areas.
Free delivery applies to orders over $200 (ex. GST) within the Brisbane Metro region.
Deliveries outside this area will incur a freight fee calculated at checkout or quoted separately prior to dispatch.

2. Dispatch & Delivery Times

Orders placed before 12:00 pm are typically dispatched the same business day, subject to stock availability.
Delivery timeframes vary depending on location and courier network schedules.
Standard delivery is via Australia Post / StarTrack. H2O Supplies reserves the right to use alternative carriers where appropriate.

3. Heavy & Bulky Items

Some items—such as waterproofing membranes, epoxy kits, or 20L drums—are classified as heavy freight.
These products may require palletised delivery or manual handling equipment on-site.
Customers must ensure a safe and accessible delivery point for these items. Additional charges may apply for tailgate, crane, or hand unload services.

4. Dangerous Goods

Certain waterproofing and construction products may be classified as Dangerous Goods (DG) under Australian transport regulations.
Such items cannot be shipped via air or to PO boxes and may require extended delivery times.
H2O Supplies follows all DG handling protocols as required under QLD and national transport laws.

5. Risk & Responsibility

All goods are carefully packed prior to dispatch.
Once the goods leave our warehouse and are collected by the courier, risk transfers to the purchaser.
In the event of loss or damage in transit, H2O Supplies will assist in lodging claims with the carrier but accepts no liability for delays or third-party handling errors.

6. Delivery Access & Acceptance

Customers must ensure someone is available to receive and sign for the delivery during business hours.
If no one is available, the courier may leave a card or re-deliver at a later date (additional charges may apply).
Authority to leave (ATL) can be provided at checkout, but this transfers all responsibility for the goods once delivered.

7. Backorders & Split Shipments

If an order includes out-of-stock items, H2O Supplies may dispatch available items first and deliver the remainder when stock arrives. Customers will be notified of any delays.

8. Incorrect or Incomplete Delivery Details

Please ensure your delivery address and contact details are correct. H2O Supplies is not liable for costs or delays resulting from incorrect or incomplete delivery information.

9. Delivery Queries & Support

For delivery updates or issues, please contact:
📧 orders@h2osupplies.com.au
📞 (07) 3633 0482
Our customer service team is available Monday to Friday, 6:30 am – 4:00 pm.