Trading Terms & Conditions
By placing an order with H2O Supplies Pty Ltd (ABN 61 679 900 880), the Customer acknowledges and accepts the following Terms and Conditions of Trade. These terms apply to all sales, quotations, and supply of goods or services unless otherwise agreed in writing.
1. General
1.1. All goods and services are supplied strictly under these terms.
1.2. H2O Supplies trades as a business-to-business supplier. Consumer retail refund laws do not apply.
1.3. The Customer is responsible for selecting products suitable for their intended use.
2. Orders, Pricing & Quotations
2.1. Prices, product information, and availability are subject to change without notice.
2.2. Quotations are valid for the period stated or, if unstated, 14 days.
2.3. H2O Supplies reserves the right to correct typographical or pricing errors prior to accepting an order.
2.4. Orders placed are considered firm and binding once accepted by H2O Supplies.
3. Payment Terms
3.1. Non-Account Customers: Full payment is required prior to goods being allocated, manufactured, packed, or dispatched.
3.2. Account Customers: Payment terms are 30 days from end of month unless otherwise agreed in writing.
3.3. H2O Supplies may withhold supply if payment is not received in accordance with these terms.
4. Custom Orders, Special Manufacturing & Project-Allocated Stock
4.1. Goods manufactured, packed, tinted, or allocated specifically for a Customer’s project are treated as custom orders.
4.2. Custom orders cannot be cancelled, refunded, or returned once production, packing, or allocation has commenced.
4.3. This includes (but is not limited to):
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Palletised quantities
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Project-specific orders
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Bulk orders
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Made-to-order waterproofing systems
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Direct manufacturer shipments
4.4. Where H2O Supplies has ordered, allocated, or booked freight for the Customer’s goods, the Customer is liable for the full value of the goods.
5. Freight, Delivery & Risk
5.1. Risk in the goods passes to the Customer upon collection by a freight provider or delivery to an authorised representative.
5.2. Freight charges are non-refundable once booked.
5.3. Delivery times are estimates only and may vary due to third-party freight conditions.
5.4. Additional fees may apply for redelivery, hand-unloading, tail-lift requirements, or incorrect delivery information.
5.5. All purchase orders and product collections must be authorised by a company director or an approved purchasing officer of H2O. Any order, collection or release of stock arranged outside this process, including informal or third-party agreements, will be regarded as unauthorised. H2O accepts no liability for goods supplied, released or collected under such arrangements.
5.6. Claims for shortage or damage must be made within 7 days of receipt.
6. Returns (Non-Faulty Goods)
6.1. Returns are only accepted with prior written approval.
6.2. Approved returns must be:
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unopened
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unused
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in original packaging
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in resaleable condition
6.3. Restocking fees (determined at H2O Supplies’ discretion) may apply.
6.4. Return freight is the responsibility of the Customer.
6.5. Custom orders, palletised orders, and project-priced orders cannot be returned under any circumstances.
7. Warranty & Faulty Goods
7.1. Goods supplied are covered by the manufacturer’s warranty only.
7.2. H2O Supplies’ liability is limited to:
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replacing the goods,
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providing equivalent goods, or
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refunding the purchase price,
as permitted under Australian law.
7.3. Warranty does not apply where goods are misused, incorrectly applied, or stored improperly.
8. Consultancy, Guidance & Specifications
8.1. Any system recommendations, specification sheets, advice, or guidance provided by H2O Supplies Pty Ltd is general in nature and supplied for the Customer’s consideration only.
8.2. Installation, compliance, and certification remain the responsibility of the licensed contractor.
8.3. Consultancy and technical guidance are non-refundable services.
9. Retention of Title
9.1. Ownership of goods remains with H2O Supplies until full payment is received.
9.2. The Customer holds goods as bailee and must return them upon demand if payment is not made.
10. Credit Applications & Privacy
10.1. The Customer consents to H2O Supplies obtaining credit information and contacting trade references where required.
10.2. Information is handled in accordance with our Privacy Policy.
11. Limitation of Liability
11.1. To the maximum extent permitted by law, H2O Supplies is not liable for indirect, special, or consequential loss.
11.2. The Customer is responsible for verifying that products meet project requirements.
12. Governing Law
These terms are governed by the laws of Queensland, Australia.
For any questions regarding Trading Terms, please contact:
📧 accounts@h2osupplies.com.au
📍 1/209 Robinson Road East, Geebung QLD 4034
🕒 Mon–Fri: 6:30am – 4:00pm
Ordering & Accounts
No. H2O Supplies sells to both trade and non-trade customers. Trade accounts offer access to discounted pricing and are available to eligible builders, waterproofers, tilers, and contractors, subject to approval.
Yes. We offer trade account pricing for eligible builders, waterproofers, tilers, and contractors. Trade accounts are subject to approval and may include tiered pricing based on spend. Apply via our Trade Account Application page.
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other secure checkout options shown at checkout. Approved trade accounts may also be eligible for account-based purchasing.
Shipping & Click & Collect
We are located at 1/209 Robinson Rd E, Geebung QLD 4034, QLD, and supply Australia-wide. Customers outside Brisbane can order online for delivery to site or depot.
Yes. We deliver to residential, commercial, and construction sites across Australia. Delivery options and costs are calculated at checkout based on order size, weight, and location.
Delivery timeframes vary based on product type, order size, and location. Most stocked items ship within 1–2 business days. Estimated delivery times are provided at checkout.
Yes. Click & Collect is available from our Geebung warehouse during business hours. You’ll receive a notification once your order is ready for collection.
Products & General Information
Yes. We supply professional-grade waterproofing products used by licensed contractors across residential and commercial projects.
We can provide general product information to help with product selection based on typical use cases and manufacturer documentation. Project-specific system design or suitability advice is not provided outside a formal consultancy engagement.
Yes. We supply waterproofing products used across new construction and remedial applications, including membranes, primers, sealants, and preparation materials. Product suitability must always be confirmed for the specific application.
Technical Advice & Compliance
Many products we supply are manufactured and tested to meet relevant Australian Standards when used as part of a compliant system and installed in accordance with the manufacturer’s instructions. Suitability and compliance must always be confirmed for the specific application.
We provide general product information and guidance based on manufacturer documentation for product selection and supply.
Site-specific waterproofing advice, independent assessments, and rectification guidance are provided only through a formal consultancy engagement. These services are advisory in nature and may include site inspections, reporting, and recommended remedial approaches.
H2O Supplies does not undertake installation, certification, or contracting works.
Waterproofing consultancy services are available through a formal engagement only. This typically includes independent site inspections, diagnostic assessments, and advisory recommendations for appropriate waterproofing systems or remedial approaches.
Consultancy services are advisory in nature and do not include installation, contracting, or certification.
To request a waterproofing consultant, you can book directly via our Book a Trusted Waterproofing Consultant in Minutes page.
No. H2O Supplies does not provide waterproofing design certification, Form 15s, or installation sign-off. These services must be provided by appropriately licensed and engaged professionals.
Returns & Warranties
Returns are assessed in accordance with our Returns & Refunds Policy. Due to the nature of waterproofing products, unused and unopened items may be eligible for return, subject to approval.
Returns for incorrectly ordered or excess items may be considered if the product is unused, unopened, and in original condition. Approved returns may be subject to a restocking fee and return freight costs.
All returns are assessed in accordance with our Returns & Refunds Policy and are subject to approval.
Product warranties, where applicable, are provided by the manufacturer and are subject to correct storage, preparation, and installation. H2O Supplies does not provide installation warranties.